I Thought that before I begin complaining again I need to cheer you up with a picture of our greatest national icon and introduce you to Ratty the Ship's Rat and talisman of Island Artists - we are aware that its live counterpart was the carrier of the plague flea that ravaged Britain from time to time.
So, it is a plague on the house of Tesco!
My cat showed consumer resistance to the products I had to use as an alternative to the one we have been using for the last few years - result I was out of pocket. So on behalf of Sophie the cat I trooped down the Tesco customer service department and did me bit with the complaint. I was fobbed off with a hurried discount before it became obvious that I was yet another disgruntled customer. My request that the previous successful product be reinstated was ignored.
I have had no further reply from the company so I have sent a letter to the local store and another to the head office. One was directly to the manager and the other had to be sent to customer service(Groceries).
I bought a bag of cat litter from Aldi which is being used but again it is not the same quality.
I will not bore you with the details but merely explain that I am beginning to realise that Tesco's do not want you to talk to them. I will keep you posted as to progress. Maybe I can keep this going for a couple of years as I did with the TV licensing people (I do not watch TV - do not recieve TV signals - ergo do not need a license) But that is a different story.
mrs-h-the-3rd
Pro 
Love the tv license people. Above our house there lived an old man who didn't have running water, and didn't have any electric, he used parafin lamps and a coal fire to see and keep warm. The tv license people used to hound him by post and when that didn't work they sent someone out each year to visit him to find out why he wasn't paying his license. They just refused to accept he didn't have a tv cause apparently everyone has one now-a-days. They didn't stop hounding him even when he died, took them ages to leave it alone.